HP Service Anywere (SAW)

HP Service Anywere (SAW)

HP Service Anywhere is a complete SaaS solution with embedded best practices, combining the enterprise scalability of HP’s on premise offering with new capabilities. It helps customers to improve the performance of their IT by increasing first call resolution rates, decreasing change failure rates and lowering the number of escalations to name a few KPIs.

HP Service Anywhere provides a complete array of IT service desk capabilities, including nteraction handling, incident management, problem management, change management, and configuration management, all of which align with the ITIL framework and industry best practices for ITSM. Self-service ticketing is provided for end users, increasing their productivity.

Specifically designed for ease of use, HP Service Anywhere features a simplified, intuitive, graphical user interface—so operators and agents can focus on resolving issues rather than using the tool. HP Service Anywhere even improves productivity among novice users. For example, it provides a graphical representation of the workflow within the ticket, reinforcing the process so that novice users have the same understanding of the workflow as experienced service desk professionals.

 

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